We offer a 100% money back guarantee if the product you receive is defective or damaged. We allow 30 days to return it to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include a name and order number on the returned packages. Please note, if your package is on its way, you must wait for it to arrive and return it before receiving a refund.